Privacy policy

OGMA SmartLogic, located at 275 San Martín Ave., Santo Domingo, Dominican Republic, is responsible for the processing described in this policy.

The integration is designed to receive the channel used, the recipient account identifier, the sender identifier supplied by Instagram, Facebook, or WhatsApp, the message identifier, its text, and its date and time. On WhatsApp, the sender identifier may be their WhatsApp number or identifier.

The CRM may add replies and delivery status, the assigned team member, internal notes, action audit records, commercial stage, and next contact date. This integration does not automatically import complete profiles, contact lists, or photographs.

We use this information to handle commercial and support inquiries, assign conversations to authorized personnel, reply to messages, and retain the context needed to follow up with candidates and requests.

The integration is not intended to sell personal data or use it to train artificial intelligence models.

Conversations and their history are stored in the corresponding company database. There is currently no approved fixed retention period or automatic age-based deletion. Marking a conversation as resolved, won, or lost does not delete its history.

Reply or note drafts may remain temporarily in the browser tab session, and the browser may retain seen-message markers separated by company and user.

CRM access is limited to authorized users of the corresponding company. Meta platforms and the providers required to operate and host the service participate in the technical processing of information.

You may request information about your data or ask for its deletion through the contacts below. OGMA SmartLogic will handle the request manually and may request reasonable information to locate the conversation and verify the requester’s identity.

We do not promise automatic deletion or a fixed completion period. Each request is assessed according to the available data and applicable obligations; resolving a conversation does not delete it.

We may update this policy when the service or its processing practices change. The date of the current version will appear at the beginning of this page.